Customer Concerns

Frequently Asked Questions

Q: How do I place an order? A: You can place an order through our website or mobile app by adding products to your cart and proceeding to checkout.

Q: Can I modify my order after placing it? A: Orders can be modified within 30 minutes of placement. Contact our customer support immediately for assistance.

Q: Do you offer bulk discounts? A: Yes, we offer special pricing for bulk orders. Please contact our sales team for more information.

Q: What is upto 35% discount offer on Pharma Plus? A: Pharma plus offers upto 35% discount, that means when you order any medicines from pharma plus you will get maximum 35% discount on your total order value. Minimum 10% and max 30% discount is provided, extra 5% is over cart value of ₹1099+.

Q: Do Pharma Plus offers flat 30% or flat 35% discounts? A: No, we offer upto 30% discounts, additional 5% over cart value of ₹1099+. However, we provide flat 30% discount on substitute products only.

Shipping Information

Shipping Options: - Standard Delivery (3-5 business days)
- Express Delivery (1-2 business days)
- Same Day Delivery (select areas)

Shipping Charges: - Free shipping on orders over ₹99
- ₹10 for orders under ₹99

Tracking Your Order: - You can track your order by using your Order ID on the Track Order Page.

Return Policy

Return Window: You may return most items within 2 days of delivery for a full refund.

Conditions: - Item must be unused and in original packaging
- Proof of purchase required
- Certain items are non-returnable (e.g., perishables, Inj, Food Products)

Return Process: 1. Contact our customer service to initiate a return.
2. Return the item to your nearest Pharma Plus Store.

All Offers

₹1 Medicine Offer: - Applicable for first order only.
- Only for logged in users.
- One product/user

5% Extra Cashback: - On all orders above ₹1099 after MRP discount.
- Members will get 5% unlimited cashback.

Referral Benefits: - For Every Referral, user can pick any one @1, @11, @21 Offer Product, if the new registered user completes an order above ₹199 from Pharma Plus.
- To claim your benefit, contact us on 9339572579.
- Any Fraudulent activities detected can lead to offer Disqualification.

Members Benifit : - Unlimited 20% Cashback.
- Free 4 Doctor Consultation.
- Free Weight & BP Check.